Delivery Options

We make every effort to ensure that our postage charges are fair and reasonable. Orders of £30 or above are delivered free of charge and we have a variety of other delivery options to suit your requirements.

Deliveries are subject to availability. If we have any problem with fulfilling your order we shall try to contact you by telephone, but if unable to do so, will send an email. You will receive an email confirming the dispatch of your order.

Once you have ordered your goods we know you want them as soon as possible. That is why we focus on very fast processing and aim to dispatch orders within 1 working day. Occasionally, during very busy times, we may take a little longer but, on those occasions you will be informed. Most items are delivered from stock however, a very few items may be subject to longer delivery times. This will be indicated in the item description. Delivery should be within 1-5 days of dispatch within the UK, or 10 days for International orders.

Our daily cut-off order time is 2pm, orders received before this time should be dispatched the same day. We may process orders received after this but, cannot guarantee to do so. If your order is urgent, and you are placing it after this time, please telephone to check if we are still able to process it that same day.

If you are not available to accept delivery at home during normal working hours, we suggest that you request that the goods be delivered to a work address rather than your home address.

International postage rates vary widely depending upon weight. Please contact us before placing your order so we can quote you the best-value delivery option.

ServiceDelivery TimeOrders Under £30Orders Over £30
Standard Tracked2-3 Days£2.99Free
Premium Tracked1-2 Days£3.99£1.50
Next Day Delivery (by 1pm)1 Day Guaranteed (except weekends)£5.50£2.99
Next Day Delivery – Saturday1 Day Guaranteed (includes Saturday)£8.99£6.49
International Tracked1 Week£13.50£13.50

 

Service Information

These services use the Royal Mail and aims to deliver your order within 1-2 or 2-3 days depending on the service. 

  • This service includes Saturday but not Sunday
  • The delivery times are not guaranteed, however the Royal Mail are generally very reliable and often deliver quickly.
  • You will be supplied a tracking barcode that you can use to check whether your parcel has been delivered yet

Orders will be sent using Royal Mail’s next day guaranteed service.

  • Orders must be placed before 2pm, although you can phone or email after this time to check if we are still able to accept your order for this service.
  • Deliveries are only made Mon-Fri.
  • Please note that if no one is there to sign, you will need to rearrange delivery time or collect from the specified depot.
  • All orders are trackable.
  • This service is only available to UK residential addresses with full postcode. Please contact us for details if you think you may not be within the area covered.

Orders will be sent using Royal Mail’s Next Day, Saturday Guaranteed service.

  • Orders must be placed before 2pm on Friday, although you can phone or email after this time to check if we are still able to accept your order for this service.
  • Your delivery will be made on the Saturday.
  • Please note that if no one is there to sign, you will need to rearrange delivery time or collect from the specified depot.
  • All orders are trackable.
  • This service is only available to UK residential addresses with full postcode. Please contact us for details if you think you may not be within the area covered.

Orders will be sent using the UK Royal Mail’s International service. Once it has arrived in your country it will be delivered by a partner local courier.

  • The default service is trackable and you will be supplied with a tracking number. If you would like to upgrade to a signed service then please contact us and we will be able to organise.
Thanks!

More about our fragrance Sample Service

Our fragrance sample service is our way of helping you browse and experience our wonderful fragrances freely, so that you can choose the perfect candle or reed diffuser to buy.

What are fragrance samples?

The samples are made up of card strips that are infused with your chosen fragrance, these are contained within separate ziplock bags.

Order your selection of fragrance samples by clicking "Add a sample of this fragrance to my cart" on the product page of a candle or reed diffuser.

You may choose up to 6 fragrance samples for a deposit of £2.00. This deposit will be refunded on your later purchase.

Find out more on our Shopping With Us page

How to get the most out of a fragrance sample

To experience the fragrance, make sure the bag is fully aerated, especially round the card strip. Hold the bag to your nose and inhale. For a more intense fragrance with wax samples, squash the wax in the bag between your thumb and forefinger to warm it and increase the surface area.

Use the fragrance samples to find your perfect candle

Once you've received your fragrance samples and chosen your favourite, you can then browse all the candles that we have in stock of that fragrance by visiting our find my fragrance page.

Start Off With 6 Free Fragrance Samples

Start your journey to your next perfect fragrance by subscribing to our mailing list and receive your first 6 free!

 

We'll send you card strips, imbued with your chosen fragrances to help you decide which candle to buy.

 

For more information on how our fragrance sample service works, please see our shopping with us page for more information

 

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Start Off With 6 Free Fragrance Samples

To help start your journey to your next perfect fragrance, we are offering your first set of fragrances samples for free!

 

Subscribe to our mailing list below and receive a voucher that will give your first 6 samples at no charge.

 

For more information on how our fragrance sample service works, please see our shopping with us page for more information

 

Thank you! You will receive an email with your voucher code shortly!