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Delivery Options

We make every effort to ensure that our postage charges are fair and reasonable. All orders under £10 have the option to choose Royal Mail Standard Delivery at just £2.50. Orders of £60 or above are delivered free of charge. We have a variety of other delivery options to suit your requirements.

Deliveries are subject to availability. If we have any problem with fulfilling your order we shall try to contact you by telephone, but if unable to do so, will send an email. You will receive an email confirming the dispatch of your order.

Once you have ordered your goods we know you want them as soon as possible. That is why we focus on very fast processing and aim to dispatch orders within 1 working day. Occasionally, during very busy times, we may take a little longer but, on those occasions you will be informed. Most items are delivered from stock however, a very few items may be subject to longer delivery times. This will be indicated in the item description. Delivery should be within 1-5 days of dispatch within the UK, or 10 days for International orders.

Our daily cut-off order time is 1pm, orders received before this time should be dispatched the same day. We may process orders received after this but, cannot guarantee to do so. If your order is urgent, and you are placing it after this time, please telephone to check if we are still able to process it that same day.

If you are not available to accept delivery at home during normal working hours, we suggest that you request that the goods be delivered to a work address rather than your home address.

International postage rates vary widely depending upon weight. Please contact us before placing your order so we can quote you the best-value delivery option.

Service Order Value Delivery Charge
Royal Mail Standard Available for orders totalling less than £10    £2.50
Standard Signed For £0 – £60    £3.50
Premium Signed For All Orders    £4.50
Next Day Delivery (by 1pm) All Orders (Does not arrive on Saturday)    £8.99
Next Day Delivery – Saturday All Orders (Please contact us if you need this) £13.99
Standard Signed For Orders Over £60 Free
International Signed For All overseas orders Please enquire for price

Royal Mail aims to deliver your letter or packet within 3 working days, including Saturday. However this is not a guaranteed service, and although Royal Mail are generally reliable and often deliver very quickly, parcels can take much longer.

This is a low-cost trackable service which we use as standard for all orders over £10. Most parcels sent using the Standard Service arrive within 3-5 working days, and those sent using the Premium Service arrive within 1 or 2 working days.

Orders will be sent using Royal Mail’s next day service.

  • Orders must be placed before 1pm, although you can phone or email after this time to check if we are still able to accept your order for this service.
  • Deliveries are only made Mon-Fri.
  • Please note that if no one is there to sign, you will need to rearrange delivery time or collect from the specified depot.
  • All orders are trackable.
  • Service applies to UK mainline only. Please contact us for details if you think you may not be within the area covered.
  • This service is only available to UK residential addresses with full postcode.
  • Orders must be placed before 11am on Friday.
  • Other details are as for normal Next Day Deliveries above.

We ship internationally but only use the Royal Mail International Signed For service. This is to minimise the possibility of lost parcels and to ensure that your parcel is delivered as quickly as possible. Due to the wide price variations depending on weight of parcel please contact us and we can give you the correct price for your order.

Thanks!

More about our fragrance Sample Service

Our fragrance sample service is our way of helping you browse and experience our wonderful fragrances freely, so that you can choose the perfect candle or reed diffuser to buy.

What are fragrance samples?

The samples are made up of card strips that are infused with your chosen fragrance, these are contained within separate ziplock bags.

Order your selection of fragrance samples by clicking "Add a sample of this fragrance to my cart" on the product page of a candle or reed diffuser.

You may choose up to 6 fragrance samples for a deposit of £2.00. This deposit will be refunded on your later purchase.

Find out more on our Shopping With Us page

How to get the most out of a fragrance sample

To experience the fragrance, make sure the bag is fully aerated, especially round the card strip. Hold the bag to your nose and inhale. For a more intense fragrance with wax samples, squash the wax in the bag between your thumb and forefinger to warm it and increase the surface area.

Start Off With 6 Free Fragrance Samples

To help you start your journey to your next most perfect fragrance. You can receive your first set of fragrances samples completely for free!

 

Subscribe to our mailing list below and you'll receive a voucher to use at checkout that will let you have your first 6 samples for no charge.

 

Just choose the fragrances that you want to try and enjoy them in the comfort of your own home - see our shopping with us page for more information

 

Rember though, that for every future set of fragrance samples that you order, you will get your money back when you buy the candle, so browsing through fragrances doesn't cost you a thing anyway.

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Start Off With 6 Free Fragrance Samples

To help you start your journey to your next most perfect fragrance. You can receive your first set of fragrances samples completely for free!

 

Subscribe to our mailing list below and you'll receive a voucher to use at checkout that will let you have your first 6 samples for no charge.

 

Just choose the fragrances that you want to try and enjoy them in the comfort of your own home - see our shopping with us page for more information

 

Rember though, that for every future set of fragrance samples that you order, you will get your money back when you buy the candle, so browsing through fragrances doesn't cost you a thing anyway.

Thank you! You will receive an email with your voucher code shortly!

More about our fragrance Sample

Service

Our fragrance sample service is our way of helping you browse and experience our wonderful fragrances freely, so that you can choose the perfect candle or reed diffuser to buy.

 

 

The samples are made up of card strips that are infused with your chosen fragrance, these are contained within seperate ziplock bag.

To experience the fragrance, make sure the bag is fully aerated, especially round the card strip. Hold the bag to your nose and inhale. For a more intense fragrance with wax samples, squash the wax between your thumb and forefinger to warm it and increase the surface area. 

What fragrance samples are

How to get the most out of a fragrance sample